Authorised Service

Warranty Guide

The manufacturer's warranty that comes with your watch defines the length of time the warranty is valid for, the types of problems that are covered under the warranty and the types of problems that are not covered under warranty. Most warranties cover similar faults and exclude similar issues. The below guide can help you understand what may and may not be covered by your warranty. Please note, this is a guide only. You must read the specific manufacturer's warranty that came with your watch to understand what it does and does not cover. Select the relevant brand of watch to view it's international warranty:

Covered Under Warranty

Your warranty guarantees that your watch is fit for purpose, free from manufacturing faults and working as expected. Faults with the movement, hands, dial and all internal parts that are not the result from external impact or misuse are usually covered.

Movement

Hands

Dial

Not Covered Under Warranty

Normal wear and tear on the case, band, glass, crown, pushers, buckle and plating is not covered under warranty. Water damage is not covered under warranty when a watch has been exposed to conditions that are outside of that watch's designated water resistance rating. Any issue that is a result of external impact will not be covered under warranty. Any issue that is caused by failing to follow individual instructions found in the manual will not be covered under warranty.

Case, Bezel & Crown

Strap & Buckle

Crystal

Water Damage

Exposure to water pressure that exceeds the watch's water rating.

External Impact

Damage or issues that are the result of external impact including drops, knocks, scratches & dents.

Misuse

Damage or issues that are the result of failure to follow instructions found in the watch's manual.

Warranty Claims

GDL Accessories is the Authorised Repair Centre in Australia for all of the brands featured on this website and many more. If you are having an issue with your watch that is covered under warranty, please submit an inquiry using the form below. Our customer support team will be in contact with you with information on how to proceed to get your watch repaired.

Parts & General Repairs

Please submit the below form to inquire about spare parts or general non-warranty repairs for your watch.

Your Consumer Rights

Australian consumer law protects customers by ensuring that goods sold are fit for purpose and as advertised. Where a product is not fit for purpose or as advertised, you are entitled to a reasonable and appropriate remedy. The remedy depends on the type of issue, the severity of the issue, the time that has passed since purchase and other factors. Remedies can include a refund, replacement or repair. Most remedies are resolved with a repair, but every situation is looked at on a case-by-case basis.

Important Information

  • GDL Accessories will repair or replace your watch at our discretion and according to our obligations under Australian Consumer Law.
  • GDL Accessories aims to repair your watch as quickly as possible; however, all warranty repairs are subject to a repair time of 6 weeks due to the sourcing of parts from overseas.
  • We encourage using couriers with a tracking service. GDL  Accessories takes no responsibility for items lost or damaged in transit.
  • If our Repair Centre determines that your watch is not covered under warranty, GDL Accessories will send you a quote for the cost of the repair.