How to send us your watch
GDL Accessories is an Authorised Service Centre in Australia. We service only the watch brands we are authorised for. Every repair, warranty or not, starts with our online Repair Enquiry form.
Brands we service
- Coach
- Hugo Boss
- Lacoste
- Movado
- MVMT
- Olivia Burton
- Tommy Hilfiger
- Aviator
- Candino
- Earnshaw
- Giorgio Milano
- Mathey-Tissot
- Step 1Submit the form
Fill in the Repair Enquiry form with your contact details, the store and country of purchase, proof of purchase, the model number, a description of the problem and a photo of the watch.
- Step 2We contact you
Our customer support team will contact you with information on how to proceed to get your watch repaired.
- Step 3Send your watch
Send your watch to our Service Centre as instructed. We encourage using a courier with a tracking service.
- Step 4Repair or quote
Warranty repairs are subject to a repair time of 6 weeks, as parts are sourced from overseas. If your watch is not covered under warranty, we send you a quote for the repair.
Warranty claims
If you are having an issue with your watch that is covered under warranty, submit an enquiry using the form. Our customer support team will be in contact with you with information on how to proceed.
Submit a warranty claimParts & general repairs
Use the same form to enquire about spare parts or general non-warranty repairs for your watch.
Parts / repairs enquiryWhat the warranty covers
The manufacturer's warranty that came with your watch sets how long it lasts and what it covers. This is a guide only, so please check your watch's own warranty.
Usually covered
Faults with the movement, hands, dial, battery and all internal parts that are not the result of external impact or misuse.
Not covered
Normal wear and tear on the case, band, glass, crown, pushers, buckle and plating. Water damage from conditions outside the watch's water-resistance rating. Damage from external impact such as drops, knocks, scratches and dents, or from not following the watch's manual.
Repair questions
Can you service any watch?
No. As an Authorised Service Centre, we service only the brands we are authorised for: Coach, Hugo Boss, Lacoste, Movado, MVMT, Olivia Burton, Tommy Hilfiger, Aviator, Candino, Earnshaw, Giorgio Milano and Mathey-Tissot. If your watch is one of these, select its brand on the Repair Enquiry form. If you are not sure, contact us before sending it.
How do I start a repair or warranty claim?
Submit the online Repair Enquiry form. Our customer support team will contact you with information on how to proceed to get your watch repaired.
What do I need to include?
Your name, mobile, email and address, the store and country of purchase, proof of purchase, the watch's model number, a description of the problem and a photo of the watch.
How long does a repair take?
We aim to repair your watch as quickly as possible. Warranty repairs are subject to a repair time of 6 weeks due to the sourcing of parts from overseas.
What if my watch isn't covered under warranty?
If our Service Centre determines that your watch is not covered under warranty, we will send you a quote for the cost of the repair.
How should I send my watch?
We encourage using couriers with a tracking service, and making sure your package is adequately covered for loss or damage. GDL Accessories takes no responsibility for items lost or damaged in transit.
Will you repair or replace my watch?
GDL Accessories will repair or replace your watch at our discretion and according to our obligations under Australian Consumer Law.
What are my consumer rights?
Australian Consumer Law protects customers by ensuring that goods sold are fit for purpose and as advertised. Where a product is not, you are entitled to a reasonable and appropriate remedy, such as a refund, replacement or repair.
The remedy depends on the type and severity of the issue, the time since purchase and other factors. Most issues are resolved with a repair, and every situation is looked at case by case.